Managing Challenging Behaviour - Dynamic Training
Promoting Positive Learning Motivation & Change
Continuous Professional Development
Positive and Effective Communication
Communication is central to all human social behaviour - to pass on information we use words, symbols, gestures, pictures and messages, yet still we can get it wrong. Communicating effectively is a crucial skill. This course provides the knowledge and techniques that enable you to hone your channels of communication to become an increasingly skilled and effective communicator.
Rapport - the ability to create a climate of trust, understanding and congruent respect. Building understanding and demonstrating it is the essence of rapport - being liked for it is the reward. This course will enable you to establish, create and maintain rapport, understand what is meant by mirroring and matching and how these and other rapport building skills are essential to effective communication.
Contact us for information on this course.
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