Increasing Training Capacity and Outcome Delivery - Addressing the'Tough'soft Inter-personal Skills

Find out how to increase your staff's ability to motivate and empower others towards positive and lasting change - take a moment, read on and reflect upon how it could be rather than how it is!

Developing ourselves and others from the inside - out

Whilst basic skills are clearly important, simply being trained in them is not what makes the difference. Rather, learning to master the tough 'soft' skills - that is what makes the difference.

The learning process is significant. Not simply a transfer of skills, this is a journey of personal growth that encompasses values, self-belief, self-esteem, self-efficacy, emotional maturity, confidence, improved communication, respect and integrity. Valuing ourselves and enabling and encouraging others to do the same, helping them to feel empowered and to recognise their strengths and talents, encouraging them to fulfil their goals and outcomes and achieve their own unique potential - this is what makes the difference. Once achieved, basic skills and employment follow more easily; without it, little is achieved.

Develop the person first - the rest will follow.

Anyone who wishes to improve their learning and personal development to facilitate positive and lasting change in themselves and others. The training provides powerful new skills and strategies that can be applied immediately in working practice - whether you are a -

Training Manager of a Private or Public Sector Service Provider, Parent, Teacher, Trainer, Social Worker, Mentor / Coach, Employment Agent, Outreach staff, Manager, Supervisor, Police, Prison or Probation Officer, Health Care Practitioner or Employer, this training provides a clear insight into associated issues and a working toolkit that improves staff and individual practice, complementing and enhacing existing skills.

* Promoting and Embracing Change - Change comes from all directions - The commitment to change is strengthened by and benefits from openness and courage, recognising that change is an ongoing process. It is an essential ingredient of personal growth and development for personal and professional achievement. This course is full of practical techniques and strategies to help you understand and manage change for yourself and others.

* Self Development (Self-efficacy) - Taking positive action to improve your self-image - model the person you want to be - visualise change in yourself. By applying a few fundamental principles that affect your beliefs you can challenge assumptions about yourself and assist others to do the same. This course will help you to create a different perception of your current 'reality' enabling you to apply the principles and assist others to do the same.

* Effective Communication - Communication is central to all human social behaviour - to pass on information we use words, symbols, gestures, pictures and messages, yet still we can get it wrong. Communicating effectively is a crucial skill. This course provides the knowledge and techniques that enable you to hone your channels of communication to become an increasingly skilled and effective communicator. Rapport - the ability to create a climate of trust, understanding and congruent respect. Building understanding and demonstrating it is the essence of rapport - being liked for it is the reward. This course will enable you to establish, create and maintain rapport, understand what is meant by mirroring and matching and how these and other rapport building skills are essential to effective communication.

* Introduction to Motivational Interviewing and Motivational Coaching (MI & MC) - A method for enhancing and motivating change by exploring and resolving ambivalence. MI and MC is about openness in thinking and working that is collaborative rather than prescriptive, honouring another person's autonomy and ability for self-direction. Ideal for work with clients and as part of peer business support, this introduction explores MI and MC, the benefits and the eight stages of associated learning.

* Introduction to Transactional Analysis (TA) - Developed during the 1950's by Dr Eric Berne, TA is a model for understanding human behaviour, communication and relationships. Based upon the notion that we have three parts (known as ego states) to our personality, these parts converse with each other in 'transactions' (hence the name). This course will provide an introduction to the TA model of personality and provide a deeper understanding to the concept of 'interpersonal relationship games' thereby complementing existing skills.